Thank you for your interest in the Stonecreek Cabins. We ask that you read the following contract so you fully understand your rental obligations while occupying the cabin and surrounding property. The cabin and grounds are for use of guests named on the rental agreement only. There are portions of the agreement that apply only to certain cabins. Please read this contract thoroughly.
Minimum Age/Conduct: No one under the age of 21 is allowed to rent a cabin. The person named on the Rental Agreement must provide a valid credit in their name at time of reservation. The cabin is not for parties, nor gatherings at any time of anyone except for those who have paid to stay there without the permission of the owners. I certify that I am over 21 years of age
Absolutely NO Fireworks anywhere on our property NO Pets are Permitted in any of our cabins
Arrival Time: 4 PM-Please allow us time to properly prepare the cabin for your arrival. No early arrivals! Departure time: 10 AM- We hate that you ever have to leave, but your timely departure is appreciated so we can prepare the cabin for the next guests.
Smokers: Absolutely No Smoking or Vaping of any kind in the any of our cabins. Smoking or Vaping outside is permitted, but not near the cabin or near open doors or windows. You will be charged a minimum of $250.00 if ANY smoking is found to have occurred in the cabin.
Housekeeping: We pride ourselves on our extra clean cabins and our guests generally leave the cabins in great shape upon their departure, but there have been a few exceptions resulting in this cabin cleaning description below. We take a great deal of time personally readying the cabin for your arrival and we do not charge a cleaning fee as other cabin companies do. We place a $150.00 hold on your credit card before your arrival for any excessive cleaning /damage/loss that may occur during your stay. On your departure day, we do expect that you leave the cabin in the same clean condition that it was in upon your arrival. In essence if you make a mess...you must clean up after yourselves and follow the cabin clean-up list in the kitchen on your day of departure or you will be charged a minimum $150.00 cleaning fee.
If you use the charcoal grill (or fire kettle at Creekside) please scrape and remove ashes to the pail provided. When ashes have completely cooled, place the ashes in with your trash. Dishes/pots, silverware etc. must be washed and put away CLEAN in the cabinets. The stove, microwave and refrigerator and counter tops must be wiped clean and all trash placed in outside containers (except Bear’s Trail-see below ) Place a detergent pod(provided) in the washer ,add towels / washcloths/ kitchen towels and kitchen rug and start the cycle on Normal.
Please leave all sheets and linens on the bed, they are washed off premises. If excessive cabin cleaning is required after your departure, you will be charged a minimum of $50.00 per hour to get the cabin back to its original clean condition upon your arrival. You must also call us from the cabin BEFORE you leave on your day of departure so that we can tell you what temperature to leave the cabin and whether or not to leave water dripping in winter at Creekside and Treehouse.
CANCELLATIONS Power Failure/Weather/Early Departure: If you are without power for more than 24 hours, and would like to leave we will help you to find other accommodations or give you a credit for a future stay. We do not give refunds for bad weather, or for early departure for any reason. We will try to notify you of an upcoming snow or ice storm in our area that may impact your arrival. Four wheel drive and /or chains are always recommended in our area in winter.
Cancellations by renter: Having just 4 cabins for rent, cancellations affect us more significantly than the large cabin rental companies in the area. When a guest makes a reservation for a stay at one of our 3 cabins, we agree to turn away all other requests for the cabin for the dates that you select and we lose all other potential bookings for that time. If you cancel, it makes it that much more difficult to find someone to take your place. When you book a reservation, you agree to pay the rate quoted for the number of days you have reserved.
Trip Insurance is highly recommended and you can find many affordable options on the internet that will suit your needs in case an emergency arises and you need to cancel. http://www.insuremytrip.com/ is a possible place to start. Please be sure you understand our cancellation policies
If you need to cancel, the CANCELLATION POLICY is as follows: If your reservation is MORE THAN 60 day s out from y our scheduled arrival date: You will need to contact us in writing via email and we will allow you to reschedule your reservation to another time within 1 year of your original dates (one time change only) to one of our 3 cabins of equal or lesser value for the same number or greater number of days as your original reservation. There are no refunds for differences in pricing if you choose to stay in a lower priced cabin. You will be charged for upgrades or Peak periods. You will be charged a $100.00 re-booking fee and will need to submit a new rental agreement (one time change only).You will need to contact us, via email to cancel.
If your reservation is LESS THAN 60 day s out from y our scheduled arrival date, You will need to contact us in writing via email to cancel your reservation. We will attempt to re-book your dates for you. If you choose to have us try to re-book, we will contact you when or if we are successful and let you know the progress. We reserve the right to take a reservation that may be shorter than your original booking, but will do our best to reserve as many of your days as possible.
If we are able to re-book a portion or your entire reservation, you will receive a credit for what we collect from re-booking your dates. You may then reschedule your reservation to another time within 1 year of your original dates (one time change only) towards a future reservation of the same length or longer. Choose one of our 3 cabins of equal or lesser value. There are no refunds for differences in pricing if you choose to stay in a lower priced cabin. You will be charged for cabin upgrades or for Holiday/ Peak periods. $100.00 re-booking fee will be deducted from the balance and will need to submit a new rental agreement. If we are unable to re-book any of your time, you will forfeit all money paid to date on your cabin rental.
Please consider sending a friend or relative in your place. A new rental agreement and $100.00 fee will be added to the card we have on file for transferring the canceled reservation.
MAINTENANCE , DAMAGE & SECURITY
Damage or Missing Items Any damage to the cabin or its contents or missing item(s) will be charged to your credit card at repair or replacement cost.
Security of the Cabin: When you rent the cabin, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the cabin and on check out day.
Creekside and Treehouse Guests- At the Creekside and Treehouse,you must lock the gate each time when you enter/leave the property. If you ever find the gate open, that we have opened it for delivery or service-please leave it open. Never give out any codes to Food delivery persons. You must open the gate for them or just meet them at the gate
Guest maintenance of the cabin- While a guest of the cabin, you may sometimes need to be able to perform some routine tasks should they be needed. This may include resetting a tripped electrical breaker, replacing a burnt out light bulb, changing remote control batteries or taking your excess garbage to our nearby convenience center.
Children: Mountain Magic, The Creekside and Bear’s Trail are the only cabins suitable for families with older children. Well behaved children over the age of 10 years are welcome for an extra fee, but please remember that our cabins are geared toward adults who are looking for peace and quiet. There are conditions in and around the cabins that may pose hazards. Stonecreek Cabins nor its owners assume any responsibility for injuries resulting from your failure to use due caution. This is your sole responsibility and we will not be held liable for your negligence. Please let us know if you are bringing children and the ages of each in the comments section of the Reservation Form.
Insects: We live in the mountains in a forested area and you may find occasional insects in the cabin. We have monthly pest control, but insects will fly or crawl into open doors and windows. If you are afraid of things like this the mountains and woodsy locations may not be for you.
Bear’s Trail Garbage: If you rent Bear’s Trail cabin, you must be willing to take your garbage to the nearby garbage facility located 1 mile from the cabin. Do not leave any food in your vehicle or outside on the cabin porches. There are bears in the area and you must not ever feed or harass them. Violators will be prosecuted. Please visit this website for more information on Black Bears‐ http://www.bebearaware.org/
Repairs:Please let us know of any needed repairs and they will be repaired as soon as possible. No refunds will be issued for malfunctioning equipment unless it poses a safety hazard, in which case a prorated refund will be given or we will move you to another cabin owned by Stonecreek Cabins if available.
Hot Tub safety : It is important to note that there are health risks involved with the use of a hot tub. W e drain, sanitize and refill the hot tub with fresh water for every new reservation. Guest(s) with heart disease, diabetes, high or low blood pressure or any serious illness, and pregnant women should not enter the hot tub without prior consultation with their physician. People with skin, ear, genital or other body infections, open sores or wounds, should not use the hot tub due to the possibility of spreading infection. Shower with soap and water before and after using the hot tub. Do not allow the hot tub’s water temperature to exceed 102 degrees Fahrenheit (40 degrees Celsius). Do not soak for more than 15 minutes at one sitting in 102 degree Fahrenheit (40 degree Celsius) water. Do not use the hot tub alone or while consuming alcoholic beverages or during/after using over-the-counter or prescribed medications that may cause sleepiness, drowsiness, or raise or lower blood pressure. Always enter the hot tub area slowly and cautiously, it may slippery when wet or icy.
In consideration of the owners DBA Stonecreek Cabins, their heirs, executors and administrators permitting me and my guests use the common areas, including all property surrounding the cabins, and renting the cabin to me, I do hereby release and forever discharge the owners DBA Stonecreek Cabins, their heirs, executors and administrators from any and all actions, causes of actions, claims or demands for, upon or by reason of any personal or property damage, loss, injury or suffering, which I may receive while staying at or using Stonecreek Cabins facilities and/or services including but not limited to the consumption of complimentary alcoholic beverages provided by Stonecreek Cabins ; cabins, property and/or hot tubs, and agree to hold harmless and indemnify such parties from any and all such property damage or personal injury, including death resulting there from. Guest(s) should not tamper with hot tub support equipment, ANY diving or jumping into the hot tub, do not totally submerge under the water surface, or allow foreign matter of any kind in the hot tub at any time.
DO NOT EVER ADD Soaps, Oils, Fragrances or anything else to the hot tub water .We have to fill and drain several times to remove that type of residue and you will be charged a minimum of $100.00 if you do so. Leave the floating Bromine sanitizer in the hot tub for the duration of your stay. Hot tub cover – Do not stand or sit on the hot tub cover. Damage to the hot tub cover will result in a $350-$400 charge to Guest’s credit card .
For your payment we grant you limited permission ("Patron License") to use our facilities for the fee you pay. Your Patron License does not permit you to gather information about our facilities, or to publish or post on the internet information you learn about our facilities. Presence in our facilities for a purpose not part of the Patron License is considered trespassing.
If you are choosing an alcoholic beverage, you certify under penalty of law, that you are over 21 years of age and agree to hold us harmless for any action or accident that may occur while you are under the influence of an alcoholic beverage during your stay at Stonecreek Cabins.
We reserve the right to move you to another one of our cabins in case of inclement weather or if repairs are needed that cannot be done while you occupy the cabin. I have read and understood and agree to all of the above Rules, Regulations, Terms and Conditions of this contract.
We would greatly appreciate if you could let us know how it was you found us in the comments section of the Reservation Form? It will help us pinpoint our strengths and weaknesses on reaching our target audience.
No matter the season,Spring,Summer,winter or fall ....you are sure to have a wonderful stay at Stonecreek Cabins. We are within a 10 mile radius of nearly everything there is to do in Gatlinburg,Pigeon Forge and Sevierville. Hiking,biking,fishing,zip lining,mountain coasters,ripley's Aquarium of the Smokies,anakeesta,ober gatlinburg,dollywood, and loads of area attractions sure to delight . Visit one of the local moonshine distilleries for a tasting and enjoy some local music.